Refund Policy

1. Free Trial Before Purchase

We actively encourage users to try Softzentra with a free 5-day trial key. This allows you to test hardware compatibility and features on your own machine before committing to a paid plan.

2. Eligible Refund Conditions (Within 48h)

Softzentra offers a 100% money-back guarantee within 48 hours of payment under the following conditions:

• Software fails to run on compatible Windows OS and technical support cannot resolve within 24 hours.
• Duplicate charges caused by payment provider errors.
• Key delivery errors where the key was never activated.

3. Non-Refundable Scenarios

Refunds cannot be issued under the following situations:

• Requests submitted later than 48 hours following license purchase.
• Change of mind or project abandonment.
• Terms of service violations (sharing keys, reverse engineering).

4. Refund Processing Time

To initiate a refund, email support@softzentra.com with your order reference. Approved refunds are processed to your original payment method within 1-3 business days.